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About Us

The leading supplier of enterprise-ready voice assistants for customer service

We’re dialogue experts building enterprise-ready voice assistants

It’s our mission to revolutionise human-machine communication. We believe that by teaching machines to understand natural language and hold human-level conversations, we can help businesses transform customer experience for the better.

Voice automation has remained elusive over the years and enterprises globally have resorted to chatbot technologies to cut costs. However, in customer service, voice is king. It’s our goal to deliver enterprise ready voice assistants that match and excel household names – and our products achieve just that.

With a team spun out of the same Cambridge research group that pioneered speech recognition in the 90’s, working alongside luminaries like Professor Steve Young, we’ve turned cutting-edge voice assistant technologies into real world products. Now, PolyAI is helping FTSE100 companies completely reimagine the way they serve their customers.

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Leadership Team

Nikola Mrkšić

Co-founder & CEO

Worked @ Apple Siri
First Tech. Hire @ VocalIQ
PhD from Cambridge

Shawn Wen

Co-founder & CTO

Worked @ Google, IPsoft
EMNLP'15 Best Paper
PhD from Cambridge

Yan Zhang

Chief Operating Officer

Serial Entrepreneur
Sloan Fellow @ London Business School
A.B. from Princeton University

Eddy Su


Worked @ Facebook AI
ACL'16 Best Paper
PhD from Cambridge

Matthew Henderson

VP of Research

Researcher @ Google
Chief Scientist @ Carousell
PhD from Cambridge

Vincent Dollet

VP of Product

Group Product Manager @ Zendesk
Founder @ Product Fit & Field Insights
VP Product @ Appear Networks


Point72 Ventures

Amadeus Capital Partners

Passion Capital

Sands Capital Ventures

Board Directors and Advisors

Hermann Hauser

Board Member

Director @ Amadeus Capital Partners
2015 Honorary Knight Commander of the Most Excellent Order of the British Empire (KBE)

Sri Chandrasekar

Board Member

Partner @ Point72 Ventures
Investor & Board Member @ DeepScale
Investor & Board Member @ Tempo Automation

Steve Young

Academic and Entrepreneur

Founder of VocalIQ, Entropic and Phonetic Arts
Creator of HTK speech recognition toolkit
Pro-Vice-Chancellor of Cambridge University

Eileen Burbidge

Partner @ Passion Capital
Product Director @ Skype
Board member @ Dixons Carphone, Monzo, Tide.

Join the team

We are always looking for talented people of all backgrounds. Browse our career page to see if there is an opening that might be your next adventure.