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ACCOUNT MANAGEMENT

Automated Account Management

Automate routine account management tasks to take the pressure off your agents and serve your customers faster.

Automated Account Management conversation with a PolyAI Voice Assistant
Pre-authentication with conversational AI

What is Automated Account Management?

PolyAI voice assistants use conversational AI to automate common customer support transactions, such as account management services.

Designed with CX at the center, our voice assistants feel, sound, and speak like a human. With 24/7 availability, no wait times, and exhaustive data, our voice assistants empower you to deliver a superhuman customer experience.

Account management calls where customers want to change their details, upgrade accounts and engage with account services are perfect for automation, freeing up your agents to focus on customer issues that require problem-solving, judgment, or empathy.

Automated Account Management 

Automate account management support end-to-end, with a voice assistant that feels, sounds, and speaks like your dream customer service agent.

Pre-authentication with conversational AI

Benefits of Automating Account Management

  • Reduce handling times and wait times and answer your customers’ queries faster
  • Remove tedious, repetitive tasks from live agents and allow them to focus on value-adding conversations
  • Seamlessly integrate with existing contact centre systems and CRMs

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue.

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per-minute pricing.

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.