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PolyAI Blog

Explore posts from PolyAI’s team of conversational AI experts that cover topics including deep dives into the tech behind our voice assistants, tips to building the best voice assistant, news in the conversational AI industry and more.

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PolyAI CEO & Co-Founder Nikola Mrkšić named in Forbes 30 Under 30

Congratulations to PolyAI CEO & co-founder Nikola Mrkšić who has just been named in Forbes 30 Under 30 Europe class of 2021 in the technology category! Nikola is recognized for co-founding PolyAI in London in 2017, and for the company’s work in developing machine learning for the next generation of conversational user interfaces. PolyAI has […]

Nikola Mrkšić on Practical AI Podcast

PolyAI CEO & Co-Founder Nikola Mrkšić spoke to Daniel Whitenack and Chris Benson last week on the Practical AI podcast. The topic of the podcast is next-gen voice assistants, and Nikola takes Daniel and Chris on a deep dive into conversational AI, discussing the next generation of voice assistants that will be capable of handling […]

PolyAI named to the 2021 CB Insights AI 100 List of Most Innovative Artificial Intelligence Startups

PolyAI has been honored for achievements in Enterprise Voice Assistants. NEW YORK, April 7, 2021 — CB Insights today named PolyAI to the fifth annual AI 100 ranking, showcasing the 100 most promising private artificial intelligence companies in the world. “This is the fifth year CB Insights has recognized the most promising private artificial intelligence […]

How Digital Banks Can Use Voice Automation AI to Sustain Disruption of Legacy Banks

On both sides of the Atlantic, mobile-first, online-only banks (“challenger bank” or “neobank”) have been taking both market share and mindshare away from legacy banks. The disruptive innovation of these new entrants has been underpinned by a focus on customer experience targeted at tech-savvy Millennial and Gen-Z customers. By doing away with traditional touchpoints like […]

Upcoming Webinar: How to Port Conversational AI into Any Language in a Week

We’re thrilled to announce our next webinar: How to port conversational AI into any language in a week.  Globalized businesses have customers that speak many languages. In the age of conversational AI, how should global enterprises create and scale virtual assistants that speak the language of their customers? We’ll be joined by Kane Simms, of […]

PolyAI Maintains Lead Over IBM Watson Assistant and Other Popular Language Understanding Models

In December 2020, the team at IBM published a blog post and technical paper in which they benchmarked the performance of a new-and-improved Watson Assistant against other conversational AI platforms from Google, Microsoft and Rasa. Naturally, we were very curious.  As it happens, some of the training datasets used in the benchmark test were the […]

How to Avoid Building a Voice Assistant That Annoys Your Customers

If you’ve tried voice automation – via Siri, Alexa, or a conversational IVR – chances are, you’ve had a bad experience. Maybe you were misunderstood or not understood at all, maybe you had to keep repeating yourself or maybe you made a mistake and couldn’t get the damn machine to go back and amend it.  […]

Conversational ID&V vs Voice Biometrics: A New Approach to Authenticating Customers on Customer Service Calls

Language is full of characters and words that sound frustratingly similar. Sorry, was that M or N? Did you say three, free, or tree? In normal conversation amongst friends, this is easily overcome but customers are less forgiving when they have an issue with a product or service. Before customers even get the opportunity to […]

How Customer Service Voice Assistants Handle Different Languages and Accents

Let’s face it. Understanding your customers isn’t always easy. They tell stories, go off track and they often can’t think of a good way to explain an issue to you. And those are just the customers that speak the same language as you. Even for humans, it can be really difficult to understand people with […]