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FAQs

Automate Frequently Asked Questions

PolyAI voice assistants can answer FAQs however your customers phrase their questions.

Automated conversation with a PolyAI voice assistant demonstrating automated FAQ answers
Automated conversation with a PolyAI voice assistant showing the voice assistant answering a FAQ

What are Automated FAQs?

PolyAI voice assistants understand your customers however they speak. They can accurately answer FAQs, so your customers don’t need to wait to speak to a live agent.

New additions or changes can be added quickly and easily to the voice assistant’s knowledge, so they can be prepared for new menu additions, emergencies, new releases, or updated offerings.

  • Offer fast and easy self-service to your customers over the phone
  • Reduce AHT and call wait times
  • Free up live agents from answering repetitive questions

Automating FAQs with PolyAI

 

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue.

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per-minute pricing.

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.