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Troubleshooting

Human-Level Troubleshooting

Guide customers through troubleshooting processes without the need for human intervention.

Automated conversation with a PolyAI voice assistant about troubleshooting a technical issue

What is Conversational Troubleshooting?

PolyAI voice assistants use conversational AI to automate common customer support transactions, such as tech support and troubleshooting.

Designed with CX at the center, our voice assistants feel, sound, and speak like a human. With 24/7 availability, no wait times, and exhaustive data, our voice assistants empower you to deliver a superhuman customer experience.

Our voice assistants can hold a conversation for as long as it takes to troubleshoot an issue.

Conversational Troubleshooting in Action

Automate troubleshooting calls with a voice assistant that feels, sounds, and speaks like your dream customer service agent.

Automated conversation with a PolyAI voice assistant about troubleshooting slow internet connection

Why Automate Troubleshooting?

  • Free your agents from 10+ minute troubleshooting calls and focus your agents on conversations that require a human touch
  • Reduce the cost to serve your customers without compromising on customer experience
  • Serve your customers 24/7/365
  • Never leave your customers on hold

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue.

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per-minute pricing.

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.