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Troubleshooting

Human-Level Troubleshooting

Our voice assistants provide a natural customer experience that gently guides customers to clarify and resolve their questions without the need for human intervention.

Automated conversation with a PolyAI voice assistant about troubleshooting a technical issue

What is Conversational Troubleshooting?

Customers love to tell stories, ramble, digress and change topics.

PolyAI voice assistants understand what your customers want, regardless of how they phrase their queries.

Automated conversation with a PolyAI voice assistant about troubleshooting slow internet connection

Why Automate Troubleshooting?

  • PolyAI voice assistants can handle complex troubleshooting inquiries
  • If the troubleshooting is unsuccessful, the voice assistant will transfer the customer to a live agent with a ticket describing what has already been done 
  • Decrease the cost of each customer interaction by automating routine troubleshooting questions 
  • Solve many troubleshooting inquiries without even transferring to a live agent

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue.

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per-minute pricing.

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