All resources Filter your results Content type Category Industry BlogPolyAI wins gold at The 2024 Stevie Awards for Sales and Customer Service BlogPolyAI wins SSON Technology of the Year Impact Award BlogIs your IVR a roadblock or a pathway to resolve customer issues? BlogDisruptive change management: Navigating AI integration in large enterprises BlogReal-time, efficient, and personalized customer service: Interview with PG&E’s Kristin Punter BlogPolyAI wins Artificial Intelligence Excellence Award BlogCX spotlight: Kristin Punter, PG&E BlogThe evolution of speech recognition BlogThe 10 easiest utilities call flows to automate with call center voice AI BlogResponding to the Change Healthcare hack: Strengthening healthcare security with voice AI BlogThe future of customer data: What contact center leaders should know BlogVoice assistants for marketing: Your contact center as a strategic brand asset BlogTop CX mistakes brands need to address now BlogElevating brand reputation through exceptional customer service Blog8 metrics you must know to evaluate the impact of call center voice AI BlogSafeguarding generative AI deployments: How to avoid PR challenges BlogWhy the contact center is a strategic brand asset BlogUtilities 2024: Navigating changes for a customer-led future
