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Seamlessly Automated Bookings

PolyAI voice assistants can make, amend and cancel bookings directly within your booking system.

Automated conversation with a PolyAI voice assistant where someone is changing the date of their hotel booking

What are Automated Bookings?

PolyAI’s voice assistants book, reschedule, confirm or cancel bookings. These experiences start with voice but can be scaled across platforms for an omnichannel experience.

Free your staff up to focus on the customers in front of them while PolyAI answers every single call, 24/7, to maximise revenue and provide exceptional customer service over the phone.

Booking & Reservations Use Cases

New bookings
Rescheduling & cancellations
Reminders & booking confirmations
Personalised bookings for return customers
Easy integration into booking platforms
Automated conversation with a PolyAI voice assistant about a restaurant booking

Why Automate Bookings & Reservations?

  • Answer every call 24/7
  • Free your staff to focus on the customers in front of them
  • Reduce call handling time
  • Automate booking reminders to reduce no-shows and maximise profits
  • Offer personalized service
  • Intelligently upsell offers and promotions
  • Integration with leading reservation platforms
Automated conversation with a PolyAI voice assistant about booking an appointment


PolyAI’s voice assistants integrate with leading reservation platforms to give live availability to your customers or even detect return and loyal guests.

We can integrate with:

  • All major restaurant reservation books
  • Leading CRMs
  • Hotel Capacity Management Systems
  • ePOS and payment providers

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per minute pricing.

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.