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Data Scientist

United Kingdom

Who we are

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint, without over-investing.

This is voice-enabled, AI-driven customer service that works in the real world, right now.

The role
  • Analysing live conversational data, understanding customer behaviour and discovering insights to inform product and engineering decisions.
  • Contributing to PolyAI’s proprietary analytics dashboard (e.g. business metrics visualisation, call review process).
  • Coordinating conversational data collection/labelling and curation
  • Supporting and maintaining the conversational data pipeline.
  • Designing conversational UX/UI studies and experiments

The ideal candidate will have:

  • Bachelor’s degree or Master’s Degree in Linguistics, Psychology, Social Science, Computer Science or related fields, or equivalent industry experience
  • Experience with SQL and data visualisation tools.
  • Experience with scripting languages (Python, Bash, etc) in a Linux environment
  • Working proficiency in verbal and written English
  • Disciplined with fixed deadlines and strong in work prioritisation

Preferred requirements:

  • Experience with frontend development
  • Experience with conversational AI development
  • Experience in voice UX or UX/UI design
  • Experience in crowdsourcing of data, and/or machine learning
  • Strong scripting and debugging skills
  • Deep understanding of GDPR and other data protection, privacy regulations and frameworks

🏝 25 days holiday, plus bank holidays (5 days carryover each year)

🏡 Flexible working from home policy

🧡 Enhanced parental leave

📚 Learning budget of £500 per calendar year for books, training courses and conferences

💰 Company pension scheme with the People’s Pension

🏥 Private healthcare with Vitality for you and your family members from your first day

💚 Full access to Big White Wall and to a range of mental health programs through Vitality’s Mental Health Panel

🧘‍♂️ Discounts on gym memberships and relaxation apps through Vitality

🦷 Private dental cover with Simplyhealth for you and your family members from your first day

🎉 Regular team socials, quarterly company parties, monthly Poly-Talks

🍎 Healthy snacks and breakfast and a fully stocked fridge with a selection of snacks and drinks

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Apply Now