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NLP Data Engineer

Become a NLP Data Engineer at PolyAI, and work with one of the best dialogue teams in the world.

Become an NLP data engineer at PolyAI, and work with one of the best dialogue teams in the world.

We’re looking for a NLP Data Engineer, to work onsite in our London office, who is motivated to have a direct impact on the frontier of conversational artificial intelligence, applied to contact centres.

Someone passionate and creative, who will join our dynamic team to take part in creating our innovative conversational AI platform for customer services. Collaborating with machine learning engineers and researchers, you will be working on improving the quality of our user-centric product – automated conversational systems.

Your responsibility will involve:

  • Designing client-facing conversational systems using our proprietary toolset
  • Writing tests for our conversational systems and verify a high quality user experience
  • Analysing past conversations, detect patterns and suggest improvements
  • Curating and labelling conversational data
  • Designing UX/UI studies and experiments

Minimum Requirements:

  • Bachelor’s degree or Master’s Degree in Computer Science, Linguistics, Psychology, Social Science or related fields, or equivalent industry experience
  • Experience with data processing and conversational AI development
  • Experience with Python and software engineering
  • Working proficiency in verbal and written English

Preferred Requirements:

  • Having a user-centric mindset and caring deeply about conversational experiences
  • Experience in voice UX or UX/UI design
  • Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing

PolyAI aspires to lead the digital transformation of customer services through our conversational AI technologies. We believe the best team will consist of people with diverse perspectives, ideas, and cultures, reflecting the multicultural and multilingual background of our customers.

Come do the best work of your life here at PolyAI!


25 days holiday pay, 10 days working from home allowance, pension scheme, health & dental insurance