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Product Designer

London, United Kingdom


At PolyAI, we help enterprises supercharge their customer experience by being always available. 24/7. In any language.

Our conversational AI platform makes it possible for enterprises to create human-like virtual agents. We have one ambition: delivering the best voice experiences in the world.

We are now looking for our first Product Designer to lead the discovery and design of the platform that enables the creation and fine-tuning of virtual agents. You will be joining a fast-growing team of Product Managers, Software Engineers, Machine Learning Engineers and Dialogue Designers to help brands take their CX to the next level.

The Role

Your responsibility will involve:

  • Understand — Working with the team, customers, and stakeholders to explore and identify the problem space, including its constraints, opportunities, and contexts. Clearly define and communicate the problems to be solved and desired outcomes to reach.
  • Facilitate — Facilitating design thinking from the team and stakeholders. Facilitating product vision and discovery by researching, conceiving, wireframing, and prototyping user experiences.
  • Implement — Translating and refining ideas, feedback, and complex product requirements into effective product solutions. Designing user flows and product interfaces that are simple, effective, and delightful.
  • Measure — Helping to identify why specific initiatives are being prioritized and measuring their outcomes. Subjecting solutions to early and consistent review and testing. Taking a data-informed approach to your product design decisions.

Minimum Requirements:

  • SaaS product design experience – You have been working on SaaS product(s) as part of a Product Design team for 3+ years.
  • Solid communication – Your ability to think and communicate clearly is the root of all else: understanding people, working effectively in teams and being able to create impactful work.
  • Well rounded – You are interested in all aspects of product design: from user research, to information architecture, interaction design, UX writing and visual design.
  • Impact focused – You constantly prioritize your efforts to maximize your impact on the user experience.

Employee Benefits:

🏝 25 days holiday, plus bank holidays (5 days carryover each year).

🏡 Flexible working from home policy.

🌍 Generous remote working policy.

🧡 Enhanced parental leave.

📚 Learning budget of £500 per calendar year for books, training courses and conferences.

💰 Company pension scheme with the People’s Pension.

🚲 Bike2work scheme.

👩‍💻 WFH pack or allowance, your choice!

🏥 Private healthcare with Vitality for you and your family members from your first day.

💚 Full access to Big White Wall and to a range of mental health programs through Vitality’s Mental Health Panel.

🧘‍♂️ Discounts on gym memberships and relaxation apps through Vitality.

🦷 Private dental cover with Simplyhealth for you and your family members from your first day.

🎉 Regular team socials, company parties, monthly Poly-Seminars.

🍎 Healthy snacks and a fully stocked fridge with a selection of snacks and drinks.

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Apply Now