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CASE STUDY

Landry's Golden Nugget Hotel & Casinos

How Landry’s Golden Nugget Hotels & Casinos Deployed a Voice Assistant with 87% Containment on Day 1

Case Study - How Landry's Golden Nugget Hotels and Casinos Deployed a Voice Assistant with 87 Percent Containment on Day 1
Landrys Golden Nugget Hotels and Casinos Voice Assistant Journey

About the Case Study

We spoke with Landry’s Director of Contact Center Operations Brian Jeppesen about his experience working with PolyAI and the results achieved so far.

In the case study we cover:

  • The challenges that Golden Nugget were looking to overcome with a voice assistant
  • The criteria that they were searching for
  • How PolyAI were able to deploy a voice assistant in just 4 weeks from getting the contract signed
  • The results from the project so far
  • Future plans and possibilities for Golden Nugget and PolyAI
  • How you can deploy your own PolyAI Voice Assistant in just 4 weeks