In December 2020, the team at IBM published a blog post and technical paper in which they benchmarked the performance of a new-and-improved Watson Assistant against other conversational AI platforms from Google, Microsoft and Rasa. Naturally, we were very curious.  As it happens, some of the training datasets used in the benchmark test were the […]

The PolyAI team is thrilled to announce that we’ve joined NVIDIA Inception, a program designed to nurture startups revolutionizing industries with advancements in AI and data sciences. PolyAI builds next-generation voice assistants capable of handling true human-level conversations in customer service, regardless of accents, language or call quality. PolyAI voice assistants help enterprises unlock new […]

We couldn’t be happier to announce that PolyAI has been included in a second Gartner report this month. Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience (October 2020) takes a deep dive into customer analytics solutions and is well worth a read for any company hoping to exploit such technologies in the […]