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Conversational ID&V vs Voice Biometrics: A New Approach to Authenticating Customers on Customer Service Calls

Language is full of characters and words that sound frustratingly similar. Sorry, was that M or N? Did you say three, free, or tree? In normal conversation amongst friends, this is easily overcome but customers are less forgiving when they have an issue with a product or service. Before customers even get the opportunity to […]

How Customer Service Voice Assistants Handle Different Languages and Accents

Let’s face it. Understanding your customers isn’t always easy. They tell stories, go off track and they often can’t think of a good way to explain an issue to you. And those are just the customers that speak the same language as you. Even for humans, it can be really difficult to understand people with […]

PolyAI Joins NVIDIA Inception

The PolyAI team is thrilled to announce that we’ve joined NVIDIA Inception, a program designed to nurture startups revolutionizing industries with advancements in AI and data sciences. PolyAI builds next-generation voice assistants capable of handling true human-level conversations in customer service, regardless of accents, language or call quality. PolyAI voice assistants help enterprises unlock new […]

PolyAI’s ConveRT Model Outperforms BERT and GPT-Based Models in Salesforce Research Evaluation

In a recent evaluation by Salesforce Research, PolyAI’s ConveRT model performed top across a range of metrics, while using a fraction of the computational resources. Salesforce’s recent paper, Probing Task-Oriented Dialogue Representation from Language Models, compared ConveRT to other pre-trained models, evaluating their ability to encapsulate conversational knowledge in application to Conversational AI tasks. ConveRT […]