Your Guide to Voice Assistants for Customer Service
Customer service automation is essential for businesses to meet the demands of their customers, and provide efficient, friendly support that keeps them loyal to your brand. But in past years, voice has largely been left behind in automation, or only used for simple tasks, because of technological limitations.
But new developments in voice technology has changed that.
In this eBook you’ll learn:
- Why customers still want to call, and why they won’t stop anytime soon
- How modern voice automation technology is able to hold natural conversations with customers
- How this technology understands humans like never before
- The huge cost-saving benefits of a good voice assistant
- How voice assistants benefit your customers, including personalised service, intelligent up-selling and more