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PolyAI eBooks

PolyAI voice assistant eBook

Your Guide to Voice Assistants for Customer Service

In this eBook you’ll learn:

  • Why customers still want to call, and why they won’t stop anytime soon
  • How modern voice self-service technology is able to hold natural conversations with customers
  • How this technology understands humans like never before
  • The huge cost-saving benefits of a good voice assistant
  • How voice assistants benefit your customers, including personalised service, intelligent up-selling and more
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10 Reasons You Should Consider Voice Self-Service in Your Contact Center

10 Reasons You Should Consider Voice Self-Service in Your Contact Center

In this eBook you’ll learn:

  • Why companies that want to offer robust customer support are now investing in voice self-service in their contact centers
  • How voice self-service benefits contact center agents
  • How voice self-service improves CSAT and customer relationships
  • What data you can get from voice self-service
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