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Identification & Verification

Secure Customer Verification

Identify and verify customers through natural conversations for a secure and delightful customer experiences

Automated conversation with a PolyAI voice assistant showing customer authentication through conversational ID&V

What is Conversational Identification & Verification?

PolyAI voice assistants use conversational AI to automate common customer support transactions, such as customer identification and verification.

Designed with CX at the center, our voice assistants feel, sound, and speak like a human. With 24/7 availability, no wait times, and exhaustive data, our voice assistants empower you to deliver a superhuman customer experience.

Automating ID&V can shave over 60 seconds off every call, freeing up your agents to focus on customer issues that require problem-solving, judgment, or empathy.

Conversational ID&V in Action

Automate ID&V with a voice assistant that feels, sounds, and speaks like your dream customer service agent.

Automated conversation with a PolyAI voice assistant doing an authentication check on a customer

Why Automate ID&V?

  • Provide a secure and reliable ID&V process that doesn’t require access to customer or conversational data to set up
  • Fully comply with data security standards and company verification processes 
  • Dramatically reduce the amount of time your agents need to spend with each caller

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue.

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per-minute pricing.

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.