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Personalization

Up-Sell, Cross-Sell and Personalize Experiences

Deliver exceptional customer service every time with personalized experiences based on real customer data.

Banking personalized loan conversation

Automated Personalized Experiences Over the Phone

Give personalized responses to audience segments. Whether you want your most loyal customers to skip to the front of the queue, or up-sell additional products to customers who most need them, PolyAI allows you to offer personalized experiences based on real customer data.

You can quickly add information and transactions around seasonal offers and current events so your voice assistant can be up to date, all the time.

Personalized Experiences with PolyAI

Automated conversation with a PolyAI voice assistant about booking a table. The voice assistant then upsells a Valentine's Day dinner.

Benefits of Personalized Experiences with PolyAI

  • Treat your loyal customers personally by either transferring them immediately to a live agent or offering personalized greetings 
  • Remember details of past callers to help with an ongoing issue or re-order 
  • Maximize the revenue of each customer by using data to identify opportunities to upsell

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue.

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per-minute pricing.

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.