Superhuman service for every customer.

Track orders, check inventory, process returns and more — without adding staff.

Request a demo

What is PolyAI for retail?

PolyAI handles high-volume retail needs with the care and efficacy of a real person.

Listen to Lisa's order tracking query

All call recordings

How it works

Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.

Co-create

Design a unique brand voice to resolve complex calls.

Integrate

Seamlessly plug into your existing customer tech stack.

Launch

Access actionable data to inform operational improvements.

Eliminate wait times and abandoned calls.

A voice assistant that sounds like your best staff member and never misses a call.

Remove WISMO calls from your call center.

Enable customers to track orders and reschedule deliveries, over the phone, without needing to speak to an agent — even when things get complicated.

Learn more

Drive customer loyalty with always-on support.

Let customers self-serve over the phone through natural conversations that feel like speaking to a real person.

Unlock insights to drive operational excellence.

Access new operational insights to drive improvements to customer experience and operations.

Learn more about data and analytics

The numbers speak for themselves.

50%

reduction in call volume

85%

CSAT score

14

languages spoken

100%

calls answered, 24/7/365

It was easy to show the ROI from putting this automated system in. We’re not moving away from people; we’re moving away from hiring six people to get one employee.”

Key integrations

No need for a tech overhaul. PolyAI integrates with your existing tech stack.

See all integrations

Your trusted retail partner.

Security

24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.

Security

Integrations

No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.

Integrations

Data and Insights

Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.

Data and Insights

Ready to hear it for yourself?

Get a personalized demo to learn how PolyAI can help you
 drive measurable business value.

Request a demo