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Webinar

How Landry’s Golden Nugget Handles 87% of Phone Calls Without Staff

Wednesday 29th September | 14:00 CDT 

 

We’ll be joined by Brain Jeppesen, Director of Contact Center Operations at Landry’s to talk about how Landry’s Golden Nugget was able to transform and scale their caller experience using a voice assistant.

 

Register here

 

How Landry’s Golden Nugget Handles 87% of Phone Calls Without Staff - Live streamed from HITEC Dallas

About the Webinar

Like many businesses, Landry’s Golden Nugget Hotels & Casinos experienced a surge in demand after the initial COVID slowdown. Unable to hire call center employees fast enough, Brian Jeppesen decided to explore handing off some of the calls to voice AI.

Learn how Brian landed on a solution that now handles 87% of inbound calls, receives customer praise, and has freed highly trained agents to handle higher-value tasks.

The webinar will include a live demo of the Golden Nugget voice assistant, and an opportunity for questions.

Will you be at HITEC Dallas, 2021? Join us live!