CCW UK Summit 2026
- 11–13 May 2026
- Novotel London West (London, UK)
Transforming Customer Experience at CCW UK Summit 2026.
At CCW UK Summit 2026, PolyAI is showcasing how enterprise AI agents are transforming contact centers. Join us for two can't-miss speaking sessions, where our team will dive into how voice AI is reshaping contact centres — from improving containment and reducing wait times to delivering more natural, human-like customer interactions at scale. We'll also share real-world examples of how global brands are using PolyAI to drive efficiency while elevating the customer experience.
Fireside Chat • Tuesday, May 12, 2026 • 9:05AM - 9:25AM BST • Main Stage
The psychology of customer experience.
Keynote Session • Tuesday, May 12, 2026 • 4:05PM - 4:30PM (BST) • Main Stage
Building the agentic enterprise: AI, the SaaSpocalypse, and CX’s next frontier.
Enterprises are shifting from software that supports work to agentic systems that do the work. This “agentic enterprise” is transforming CX, as AI agents understand context, take action, and unify intelligence across interactions. As AI assumes real tasks, legacy tools built for human workflows will break down, driving a SaaSpocalypse that will reshape operations and elevate customer conversations. The key challenge: maintaining customer trust. Shawn Wen, CTO of PolyAI, shares real‑world case studies on building and scaling trusted AI‑driven CX.
Join Us
Schedule time with our team and discover how PolyAI can revolutionize your customer experience.
Questions?
Reach out to us at events@poly-ai.com
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